CRM
CRM Case Studies
Sales and customer systems, and the work of getting data to move between them without a person in the middle.
Nothing under that filter yet. Ask us — the work exists, the write-up may not.
What these have in common
Different industries, one recurring pattern: the hard part was never the interface.
Data access decided the timeline
In every one of these, how reachable the existing systems were mattered more than any technology choice.
Failure modes were designed first
What happens when connectivity drops, a payment fails, or the model is unsure — decided before the happy path.
People kept the judgement calls
Automation absorbed the repetitive volume. Exceptions, money and complaints stayed with staff.
What you get, on any of these
The terms are the same whether the engagement is a two-week decision sprint or a system we run for years.
You own it from the start
The code, the repositories, the infrastructure accounts and the decision blueprint are yours from day one — not released on good behaviour at the end. The blueprint from a decision sprint is yours even if we never build anything.
Handover is a deliverable
Documented handover is part of the work rather than a negotiation at the end of it. That is what makes it possible to take a system elsewhere, or run it yourself, without our agreement.
Named only with permission
Every engagement above is described by sector and by what was built. Clients are named, and logos shown, only where we have been given permission — which is why you will not find a wall of them here.
Have a problem like one of these?
Describe it and we will tell you how we would approach it, what stays human, and roughly what it takes to build.