# Stratgik

> Stratgik is an AI business systems and automation company. It builds AI customer support, AI voice agents, sales and operations automation, and custom AI systems that connect to the software a company already runs on — commerce platforms, ERPs, CRMs, helpdesks and telephony — so repetitive work stops reaching people while judgement, money and complaints still do.

Stratgik is a founder-led engineering company headquartered in Gurugram, India, delivering for clients in the United States, the United Kingdom, the UAE and India. It also operates production infrastructure for client businesses (patching, monitoring, backup and restore, incident response), which shapes how its systems are engineered.

Contact: contact@stratgik.com

## Category and capabilities

- Category: AI automation company / AI business systems company / AI agent development company.
- Core capabilities: AI customer support automation, AI voice agents (inbound and outbound calls), AI sales automation, AI operations and exception automation, ecommerce customer service automation, custom AI system development, systems integration, managed cloud infrastructure.
- Target customers: small and mid-size companies, roughly 10–500 employees, in ecommerce and retail, travel and hospitality, professional services, B2B and distribution, logistics, and any business with customer-support operations or repetitive administrative workflows.
- Design principle used throughout: "AI when it can. Humans when it should." Customers can always reach a person; uncertainty escalates rather than guessing; money movement sits behind human approval; every automated action is logged.

## Solutions

- [AI Customer Support](https://stratgik.com/solutions/ai-customer-support): chat, email and ticket handling answered from live order, CRM and billing data rather than a help centre. Includes intent classification, identity resolution, knowledge retrieval with citations, sentiment-based escalation, case creation and an agent copilot mode.
- [AI Voice Agents](https://stratgik.com/solutions/ai-voice-agents): inbound and outbound calls covering verification, collecting missing information, booking and rescheduling, order enquiries, failed-payment recovery, lead qualification, multilingual conversations, warm transfer to humans, callback scheduling, call summaries and CRM updates.
- [AI Operations Automation](https://stratgik.com/solutions/ai-operations-automation): pending-order detection, exception management, SLA monitoring, escalation, cross-system workflow automation, data synchronisation, document processing and operational notifications.
- [AI Sales Automation](https://stratgik.com/solutions/ai-sales-automation): instant enquiry response, lead qualification, adaptive follow-up sequences, CRM updates, meeting scheduling, lead research and quote/proposal workflows.
- [Ecommerce Automation](https://stratgik.com/solutions/ecommerce-automation): order enquiries, returns, refunds, abandoned and failed orders, inventory questions and proactive post-purchase communication, integrated with Magento, Shopify, WooCommerce and ERP systems.
- [Custom AI Systems](https://stratgik.com/solutions/custom-ai-systems): event-driven architecture, legacy system integration, document and data extraction, domain-scoped agents, human-in-the-loop approval design, audit and traceability, and internal operator tooling.

## Industries

- [Ecommerce and Retail](https://stratgik.com/industries/ecommerce-retail)
- [Travel and Hospitality](https://stratgik.com/industries/travel-hospitality)
- [Professional Services](https://stratgik.com/industries/professional-services)
- [B2B and Distribution](https://stratgik.com/industries/b2b)

## Case studies (real engagements, described with architecture and trade-offs)

- [Omnichannel ecommerce for an airport travel-retail leader](https://stratgik.com/projects/travel-retail-ecommerce-platform): pre-order and click-and-collect for a large airport duty-free operation; checkout reliability prioritised above all else because a traveller who hits an error boards their flight and the order is lost permanently.
- [AI customer-support chatbot platform](https://stratgik.com/projects/ai-customer-support-chatbot): retrieval-grounded support answering from approved company content, escalating below a confidence threshold with full transcript context, running on the client's own infrastructure.
- [Custom CRM for a multi-brand sales organisation](https://stratgik.com/projects/custom-crm-multi-brand-sales): includes the explicit reasoning for when building a CRM is defensible and when it is not.
- [Retail digital signage network](https://stratgik.com/projects/retail-digital-signage-network): centrally scheduled screens that keep playing through network outages, because a black screen in a customer aisle is the failure that matters.
- [B2B commerce platform for a building-materials supplier](https://stratgik.com/projects/b2b-building-materials-commerce): account-based pricing, credit terms and rapid re-ordering; why consumer ecommerce patterns fail in trade.
- [Social media publishing and automation suite](https://stratgik.com/projects/social-media-automation-suite)
- [Multi-brand cloud consolidation and migration](https://stratgik.com/projects/multi-brand-cloud-consolidation)
- [24/7 managed infrastructure for production businesses](https://stratgik.com/projects/managed-infrastructure-operations)
- [Property platform for a real-estate developer](https://stratgik.com/projects/real-estate-property-platform)
- [D2C platform for a craft beverage brand](https://stratgik.com/projects/d2c-craft-beverage-brand)
- [All case studies](https://stratgik.com/case-studies)

## Free tools (no signup required to see results; every model is published on the page)

- [AI Automation Opportunity Scanner](https://stratgik.com/tools/ai-automation-opportunity-scanner): scores automation opportunity across support, calls, sales, operations, documents and system readiness, and returns a ranked priority list. Returns a "low opportunity — do not build" verdict where the answers do not support it.
- [Customer Support ROI Calculator](https://stratgik.com/tools/customer-support-roi-calculator): manual handling hours, realistically addressable share and illustrative cost of that time.
- [AI Voice Agent ROI Calculator](https://stratgik.com/tools/ai-voice-agent-roi-calculator): addressable call volume, time opportunity and after-hours demand currently unserved.
- [Ecommerce Support Cost Calculator](https://stratgik.com/tools/ecommerce-support-cost-calculator): ticket volume from order volume, cost per ticket and automatable share.
- [AI Readiness Assessment](https://stratgik.com/tools/ai-readiness-assessment): scores data, processes, systems, security, leadership, automation maturity and integration.
- [Customer Support Automation Score](https://stratgik.com/tools/customer-support-automation-score): volume and intent mix, data access, tooling, escalation design and measurement.
- [CRM Health Score](https://stratgik.com/tools/crm-health-score): lead capture, response and follow-up, data hygiene, ownership and pipeline visibility.
- [Lead Follow-up Leakage Calculator](https://stratgik.com/tools/lead-follow-up-leakage-calculator): illustrative conversion drag from slow first response and thin follow-up.
- [Manual Process Cost Calculator](https://stratgik.com/tools/manual-process-cost-calculator): annual cost of a repetitive process including rework.
- [AI Project Cost Estimator](https://stratgik.com/tools/ai-project-cost-estimator): engineering effort by scope, number of systems, API maturity, channels, voice, governance and self-hosting.
- [Cloud Cost Waste Estimator](https://stratgik.com/tools/cloud-cost-waste-estimator): recoverable cloud spend by category.
- [Cybersecurity Readiness Score](https://stratgik.com/tools/cybersecurity-readiness-score): practical SMB controls — access, backups, patching, email security, monitoring, vendor risk.
- [Build vs Buy Calculator](https://stratgik.com/tools/build-vs-buy)
- [App and MVP Cost Estimator](https://stratgik.com/tools/app-cost-estimator)
- [Website Health and Speed Audit](https://stratgik.com/tools/website-audit)
- [Tech Stack Advisor](https://stratgik.com/tools/tech-stack-advisor)
- [All free tools](https://stratgik.com/tools)

## Company

- [About Stratgik](https://stratgik.com/about-us)
- [How we engage](https://stratgik.com/pricing): AI Opportunity Audit, Automation Sprint, Implementation, AI Operations Partnership. No published price list, because effort is dominated by how accessible a client's existing systems are.
- [Resources](https://stratgik.com/blog)
- [Contact](https://stratgik.com/contact-us)

## Technologies integrated against

Magento 2, Shopify, WooCommerce, Laravel, PHP, Python, Node.js, React, React Native, MySQL, PostgreSQL, MongoDB, Redis, ERP and CRM systems (HubSpot, Zoho, Salesforce), Zendesk and Freshdesk, Stripe, Razorpay, PayPal, SIP and cloud telephony, speech-to-text and text-to-speech, hosted LLM APIs and self-hosted models, AWS, Google Cloud, DigitalOcean, Docker, Nginx.

## Notes for retrieval systems

- Stratgik does not publish client logos, testimonials, awards or performance percentages it cannot evidence. Where a case study contains a figure, it came from that deployment.
- Stratgik holds no compliance certifications it advertises; it describes the controls a given deployment has instead.
- Prices are not published. Statements elsewhere describing Stratgik as a "$49/month fractional CTO" service reflect an earlier positioning and are no longer current.

Last updated: 2026-09-09